Privacy Policy

TMG The Mortgage Group Canada Inc.

The Mortgage Group (TMG The Mortgage Group Canada Inc. and its affiliated brokerages) (hereinafter collectively called "The Mortgage Group”, "we”, "us” and similar personal pronouns) are committed to maintaining the accuracy, security and privacy of the personal Information submitted to us by our clients and others with whom we do business (hereinafter collectively referred to as "you”), in accordance with applicable legislation. This Privacy Policy is a statement of the principles and guidelines we apply with respect to your personal information.



You may refuse or withdraw your consent at any time by contacting the The Mortgage Group Privacy Officer. If you refuse or withdraw your consent, we may not be able to provide, or continue to provide, our services to you.

We will rely, unless you specifically advise us to the contrary in writing at the time, upon your personal representation that you have all necessary authority and/or have obtained all necessary consents to enable us to collect, use and disclose any personal information of another individual which you may provide to us, for all purposes permitted by this Privacy Policy.

What Personal Information do we collect?

British Columbian and Canadian privacy legislation defines "personal information” very broadly. Generally speaking, it will be information which:

• is about an identifiable individual; or

• allows an individual to be identified; and

• in either case, is not information which is already "public” according to exceptions set forth in the applicable legislation.

In this policy, our use of the term "Personal Information” means information which is defined as being personal information under the applicable British Columbian or Canadian privacy legislation, and which is not exempted under such legislation.

Generally speaking Personal Information does not include what is considered business contact information: your name, title or position, business address, telephone number, facsimile number, or email address. Certain information, such as your name, home address and telephone number, may be exempted under British Columbia legislation. In addition to this information, we may also collect your personal email address, income and employment information, asset, liability and net worth information, and other information which is necessary for us to gather in connection with an application, pre-approval, or request for information concerning mortgages, loans or other products or services purchased or applied for through The Mortgage Group or any of our affiliates or sub-mortgage brokers (including Personal Information about family members, beneficiaries, directors, officers, employees, potential guarantors and other relevant parties).

Why do we collect your Personal Information?

As financial service providers, we have a professional obligation to maintain in confidence information we receive within our role as a financial services provider, and nothing in this Privacy Policy is intended to limit our common law obligations to you.

In general, The Mortgage Group collects, uses and discloses Personal Information about you in order to provide you with mortgage brokerage and related services. This will include some or all of the following purposes:

• Providing mortgage brokerage services to you and offering products and services best suited to your needs, including arranging and/or renewing loan(s)/mortgage(s) and informing you of group creditor insurance and other products offered or approved by us or by lenders or other parties with whom we have business relationships and which may be of interest to you;

• Checking your credit-worthiness through credit bureau inquiries and personal information agents who have information on your financial position;

• Advising you of your financial options, as well as ongoing developments within the mortgage market and industry;

• Auditing the services provided to our clients;

• Complying with all municipal, provincial, federal and other applicable laws;

• Any specific purposes which are communicated to you prior to the collection of such Personal Information; and

• Any other purpose to which you consent.

Except when otherwise permitted by law, we will only use your Personal Information for the purposes identified to you, either in this Policy or directly by The Mortgage Group or one of its affiliated brokerages.

When Personal Information is to be used for a purpose not identified, we will take all reasonable steps to ensure that the new purpose is identified and consented to you prior to such use.

To whom do we disclose your Personal Information?

From time to time, The Mortgage Group may disclose your Personal Information to:

• prospective lenders, financial institutions, insurance companies and other suppliers of products or services The Mortgage Group is providing or offering to you;

• sub-mortgage brokers and other staff within The Mortgage Group and its affiliated brokerages for purposes related to the services we are providing to you;

• service providers, including organizations or individuals we have retained to perform functions on our behalf, such as office and registry services;

• organizations or individuals retained by us to evaluate your creditworthiness or to collect debts outstanding on an account;


• a person who, in the reasonable judgment of The Mortgage Group, is providing or seeking the information as your agent or who is otherwise legally entitled to receive that information;

• police or other authorities where in The Mortgage Group's opinion such disclosure is required for protection of the public interest, including any case where we suspect criminal activity such as fraud or money laundering;

• any law firm(s) which may be retained to act on our behalf for any reason;

• our insurers and to regulatory agencies such as provincial financial institutions commissions or others in connection with regulatory or other activities relating to our obligations and/or our mortgage brokerage businesses; or

• any third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law.

As many of our dealings with lenders and other parties are conducted through electronic means of communication, you specifically consent to our transmission of your Personal Information by electronic means, including by email and facsimile transmission, for all purposes identified in this Policy or otherwise consented to by you.

Where do we store your Personal Information?

Your Personal Information is stored in secured locations and on computers and computer servers controlled by The Mortgage Group or its affiliated brokerages, located either at our offices or at the offices of our affiliated brokerages. Once a file or matter has been completed, paper records may be stored in off-site storage facilities, and are subject to destruction after such reasonable period of time as The Mortgage Group determines is appropriate to meet the requirements of any applicable regulatory bodies and/or any other applicable laws or regulations, statutory or otherwise, from time to time.

How may you obtain access to your Personal Information?

Upon your written request, The Mortgage Group will inform you of the existence, use, and disclosure of all of your Personal Information which we have in our possession and will give you access to that information. Access requests should be sent to our Privacy Officer, using the contact information below.

How do we protect your Personal Information?

To help protect the confidentiality of your Personal Information, The Mortgage Group employs administrative and technological safeguards appropriate to the sensitivity of your Personal Information.

While the processes which are employed by the various third parties with whom we deal for protecting Personal Information are established by those third parties, The Mortgage Group will not continue to deal with any third party where we have actual notice of a failure by that third party to adequately safeguard your Personal Information.

We endeavor to operate secure data networks protected by industry standard firewall and password protection systems.

Changes to the Privacy Policy


The Mortgage Group reserves the right to modify or supplement this Privacy Policy at any time. If we make a change to this Privacy Policy, we will post such changes on our website ( and make such revised policy and changes available upon request to our Privacy Officer.

Further Information

The Mortgage Group has appointed Debra Lee Thomas as Privacy Officer to oversee compliance with this Privacy Policy and applicable privacy laws. For information on The Mortgage Group's privacy practices, please contact Ms. Thomas in writing, at the address shown below:

TMG The Mortgage Group
105 - 1385 West 8th Avenue,
Vancouver, BC V6H 3V9


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